8 Reasons Why We're Different
As President of Encore IT, I understand that your computer systems are required to make your business run efficiently. That's why I have put together this "Bill of Rights" for our clients. You won't find another Houston computer support company that dares to make these promises!
-Marietta Willis, President
1. We’ll Respond Within 60 Minutes or Less - Guaranteed.
When you call us with a computer problem, we guarantee that your phone call will either be answered immediately or returned within 60 minutes by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
2. We Pledge to Keep Your Downtime to a Minimum.
I understand that if your computer system is down, you and your staff are not able to function. My team and I work hard to eliminate computer problems before they escalate into downtime. We employ a proactive computer support philosophy, rather than waiting for our clients to discover problems that are causing them to waste their time and money.
3. Lightning Fast Repairs.
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote computer support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician to resolve your problem.
4. No Geek Speak.
Every industry has its own language, and nothing is more intimidating that having someone 'explain' things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
5. 100% No-Hassle Guarantee.
We will do whatever it takes to make you happy. You deserve complete satisfaction with our products and services. No hassles, no problems.
6. No Unpleasant or Unexpected Surprises.
You should EXPECT that no damage will be done to your computer network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
7. All Projects Completed On Time and On Budget - Guaranteed.
When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical computer support companies will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, I don’t feel that is correct or ethical. That’s why we provide "fixed fee" or "not to exceed" pricing for all projects and we guarantee that they will be completed on time.
8. Accurate Billing - Guaranteed.
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
Call Us Today For A Free Consultation.